Has Hierarchy Outlived Its Useful Life? Why We Still Need Hierarchy, and How To Manage Its Downsides
We need hierarchy in organizations. But in order to get the right balance, we also need to manage the downsides.
Find Your Falls: How Differentiation is Critical to Shaping Your Organization’s Strategy
Finding what differentiates your organization in the marketplace can be a challenge, but it’s critical to shaping your organization’s strategy.
Virtual Training: 4 Ways to Optimize Your Remote Capability Building Efforts
Using these 4 levels of learning as a guide, you can develop and measure your virtual training efforts to ensure you get the most out of the time and funds invested.
Smartly Acquire the Organizational Capabilities Your Customers Need
One strategic imperative for organizations is determining what customers want and how the organization can smartly acquire the organizational capabilities to close those gaps.
Simplified Sales Organizations Improve Customer & Employee Experience
As organizations grow and evolve, commercial functions like sales and marketing often become too complex. Reducing the complexity of these organizations contributes to employee experience as well as the customer experience – and the bottom line.
3 Keys to Helping Your Employees Succeed With Change
Change is most successful when employees clearly understand their roles. These steps are key to helping your employees through the change process.
Implementing Regulatory Change In Ways that Engage Employees
Sometimes creating a culture of engagement clashes with the need for regulatory compliance. How can you implement regulatory change in ways that engage employees?
How To Use Net Promotor Score To Design For Customer Experience
Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.
Implementing a New Business Model That Creates Customer Stickiness
What makes us repeatedly choose one company over another? What choices can organizations make that create customer “stickiness”?
Maintaining Customer Satisfaction During Change Transformation
The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place. The reason is the customer.