Communication Salmonella – Tips to Avoid Serving Undercooked Information

Why is it that we know we shouldn’t serve up undercooked meat, but we struggle with serving up undercooked information? This past weekend, my family came into the house and were welcomed with the delectable aroma of something baking in the oven. It wasn’t anything fancy – a nice little … Read more

Flying In The Face of Data: Why The Logical Choice Isn’t Always The Right Choice

In a world where everyone has virtually unlimited information at their fingertips, we are living in the most data-driven society ever imagined. Whether it be through an online price calculator, or comparing products side-by-side on Amazon, or just looking up facts on Google, people consult data to answer seemingly every … Read more

Two Reasons to Take A Process Approach to Organization Design

In art and art education circles, there is an ongoing debate around the concept of Process vs. Product. The conventional approach focuses on the end product as the ultimate goal. Process art, on the other hand, emphasizes the creative journey—and proponents of this approach claim that it fosters self-confidence and … Read more

Using Agile Ways of Working to Keep Corporate Functions in Alignment

Corporate Functions

Functions within an organization can often take on an interesting dynamic. While they have immense capacity to influence the customer experience as well as the general welfare of the company, no one chooses to do business with a company based solely on the work or services of a function.  Whether … Read more

Information – The Lifeblood of Organizations

Information & Metrics

Recently, I was with an organization that was doing some benchmarking, and we visited the sites of several companies with strong capabilities in supply chain systems and analytics. As I observed the analytical capabilities and listened to the discussions, I thought about the Information & Metrics side of the organization … Read more